Productive is committed to helping its Customers and Users understand and exercise their rights under the California Consumer Privacy Act (CCPA).
Subject to certain limitations, the CCPA provides California consumers the right to:
On this page, we clarify Productive’s obligations and role regarding the CCPA. We also provide our customers with information to help them meet their CCPA compliance needs.
When we refer to “Productive”, we mean the entity that acts as the controller or processor of your information as a Customer. In certain jurisdictions, data protection law differentiates the “controller” and “processor” of information.
The Productive Company, Inc. is the controller of Other Information and a processor of Customer Data related to Users of Organizations established for Customers. The Productive entity that provides the Services is The Productive Company, Inc., a Delaware-based company.
Productive is the controller of Other Information. Other Information is the data that Productive collects, generates and/or receives when Customers use Productive’s services. Other Information includes related or other supplementary data that Productive collects while a Customer is using our services. Productive uses Other Information to progress in operating and developing our services.
Please consult with your Organization Owner for specific categories of personal information related to the Customer Data in your Organization that the Customer may collect, maintain, or disclose. If you’re not sure who the Owner of your Organization in Productive is, visit the Settings page in Productive. If you’re not a member of an Organization anymore, send us a note at firstname.lastname@example.org and in it, and please include:
Customers determine their own policies and practices for the sharing and disclosure of Information, and Productive does not control how they or any other third parties choose to share or disclose Information.
Productive complies with the California Consumer Privacy Act (CCPA) by supporting our Customers’ CCPA compliance. As a business management platform, Productive is primarily a service provider under the CCPA. To help Productive Customers meet their CCPA compliance obligations, we offer several data management options, listed below.
Similar to other business management platforms and tools, Productive Customers may need or legally be required to export or import their Customer data from or into Productive. However, Customers can do so only under limited circumstances.
As a Customer, you can access, import, and export your data by:
Productive uses a tailored approach and works with Customers from the start of their subscription and onboarding to prepare and import data from virtually any tool. We can pull content from any of the following sources for our Customers:
Note: In Productive, data import options depend on the plan the Customer purchases, visible on our Pricing Page. Certain subscription models may be subject to additional service fees.
Productive Customers can export content only under limited circumstances.
A few examples in which a Customer may need to export content:
To get a full data export, an Organization Owner must contact Productive at email@example.com and request a full content export from the Organization.
The Organization Settings page in Productive allows you to see your Organization’s subscription and account settings or contact the Owner who controls the Organization.
The Organization Settings page in Productive keeps all your organizational-level settings in one place. Each Organization in Productive has a unique Owner, different from Administrators which an account can have more than one of. In the Ownership settings, among other options, the Organization Owner can:
To learn how you can change the ownership of your Organization or deactivate your account, visit this page.
As a business management platform, Productive has two kinds of relationships:
What is considered a User’s personal data in Productive Organizations?
What content is not considered personal data and will not be deleted as part of a request to remove a User’s personal information?
Typically, there are three types of requests for data deletion:
Productive provides the option of deleting all data from your Organization on request. If an Organization decides to leave Productive, the Organization Owner can request the complete deletion of all business data by sending us an email at firstname.lastname@example.org.
Depending on whether or not you still have access to your Organization as a User, you have two options for submitting your profile deletion request.
If you’re unable to get in touch with the Organization Owner, we can help with forwarding your request. Send us a note at email@example.com and we’ll forward your request to the Organization Owner. In your email to us, please include:
As soon as your request has been confirmed by the Organization Owner, Productive will remove your name, email address, and other unique identifiers from its database.
Productive offers its Customers a US-specific Data Processing Addendum in addition to the Customer terms of service or any master subscription agreement. Productive’s Addendum entails the obligations and requirements set out by the CCPA.
As a service provider, Productive can assist Customers in their compliance with the CCPA. For example, Productive will forward User requests for information related to Customer Data and any requests Productive receives for deleting User profiles directly to the Customer.
If you have questions specific to our Data Processing Addendum, please contact our Data Protection Officer Jan Varljen at firstname.lastname@example.org. However, please note that the terms of our DPA are non-negotiable.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information Productive collects. To make such a request, please contact us at email@example.com.
Note: Productive is the controller of Other Information, as defined above. For Customer Data requests, please ask your Organization Owner. If you’re not sure who the Owner of your Organization in Productive is, visit the Settings page in Productive. If you’re not a member of an Organization anymore, send us a note at firstname.lastname@example.org and in it, and please include:
Productive does not sell personal information and will not sell personal information, as defined in the CCPA.
Productive takes all reasonable precautions to verify your identity in connection with fulfilling its responsibilities under the CCPA. We evaluate each request based on the individual submitting the request and the category of data related to the request (Customer Data or Other Information), and verification steps may vary.
To begin the verification process, contact us at email@example.com and our team will take you through the process from there.
California consumers may make a request following their rights under the CCPA. You can do this by contacting Productive at firstname.lastname@example.org. Productive will verify your request using the information associated with your account in the shortest possible time frame (government identification may be required). Consumers can also designate an authorized agent to exercise your rights on their behalf.
For additional CCPA related inquiries, please contact our Data Protection Officer, Jan Varljen at email@example.com.